Solid Waste Management Solutions: Smart City Innovation

Smart solid waste solution powered by GIS and analytics for city planning and sustainability

Re-engineering Urban Sustainability with Solid Waste Management Solution

Urban India generates over 1.5 lakh tonnes of solid waste daily. Yet, inefficiencies in collection, monitoring, manpower utilization, and citizen grievance redressal have long hindered the promise of truly clean and livable cities. To modernize its end-to-end solid waste management operations with real-time intelligence, digital automation, and GIS-based insights.

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The business challenge

Before the intervention, the city's sanitation systems were fragmented, reactive, and opaque. The key bottlenecks included:

01
Inefficient Grievance Handling
Citizens lacked a responsive platform for sanitation-related complaints, leading to dissatisfaction and recurring issues.
02
Unmonitored Fleet Operations
Waste collection vehicles operated without tracking, optimization, or integration with processing centers.
03
No Unified View
Disconnected applications, multiple vendors, and offline tracking left administrators with zero end-to-end visibility.
04
Manual Attendance & Payroll
Sanitation workforce attendance and productivity were tracked manually, leading to inconsistencies and delays.
05
Contractor Oversight Gaps
Lack of transparency in contractor performance and billing led to disputes and inefficiencies.

Our Solutions

To address these urban waste management challenges, SCS Tech deployed a city-scale Integrated Solid Waste Management Platform that integrates all touchpoints of waste collection, citizen interaction, and workforce management into a unified command center.

Unified Command & Control Center

Centralized dashboard delivering citywide visibility into waste collection, workforce activity, and sanitation performance in real time.

360° Citizen-Centric Grievance Redressal

Integrated mobile and web platforms enable seamless complaint logging and automated tracking with SLA-based resolution alerts.

AI-Enabled Fleet Management

Real-time GPS tracking and GIS-based route optimization reduce operational costs and ensure timely waste pickups.

GIS-Powered Sanitation Intelligence

Location-driven task assignments and heatmap dashboards improve coverage, resource allocation, and area-specific cleanliness.

Smart Workforce & Contractor Oversight

Geo-tagged attendance via smartwatches and automated payroll ensures transparent workforce management and accountability.

Data-Driven Dashboards & MIS

20+ real-time dashboards provide actionable insights across key KPIs, driving smarter decisions at every administrative level.

Key Scope of Work Done

Unified Platform Integration

Integration of Legacy and National Platforms (Swachhta App, GIS systems, Municipal Apps)

End-to-End Waste Lifecycle Digitization

Digitization of Waste Lifecycle — from door-to-door collection to ramp and processing plant data

On-Demand Waste Pickup Enablement

On-Demand Pickup Module for commercial, bulk, and e-waste requests

Specialized Waste Handling Systems

C&D Waste and e-waste handling systems with zone-wise tracking

Enforcement & Compliance Management

Offense & Fine Management Module for rule enforcement under municipal bylaws

Swachh Bharat-Aligned Governance Framework

Robust Compliance Layer aligned with Swachh Bharat KPIs and Smart City indices

Impact

  • Operational Agility: Dynamic task allocation and GPS-driven fleet oversight increased collection efficiency by over 30%, reduced fuel waste, and ensured zero missed pickups.
  • Productivity Gains: Field staff attendance, accountability, and performance rose with smart device tracking and automated payroll systems.
  • Transparency & Accountability: Live dashboards and automated billing created trust between the municipality and its contractors—reducing payment disputes and inefficiencies.
  • Policy-Driven Governance: Analytics and MIS reporting enabled city administrators to monitor Swachh Bharat targets, deploy sanitation teams strategically, and respond to seasonal or zone-specific issues faster.
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