Redefining Crisis Response with Integrated Disaster and Emergency Management System

To build a comprehensive digital ecosystem for managing emergencies and post-incident operations—one that enhances real-time situational awareness, enforces SOP compliance, and transforms raw incident data into actionable intelligence.

The business challenge

Despite dedicated field teams and operational readiness, the emergency response system faced multiple friction points that impacted effectiveness:

Fragmented Incident Data

Incident records were scattered across departments and formats—making it difficult to access, verify, or review events in real time.

Manual SOP Tracking

There was no centralized system to monitor whether emergency protocols were followed accurately during live operations.

Limited Post-Incident Insights

Critical lessons from past incidents were often lost due to lack of structured debriefing and standardized data capture.

No Forecasting or Pattern Detection

Without analytics, it was impossible to spot trends, anticipate emergencies, or optimize resource planning.

Uncoordinated Fleet Oversight

Rescue vehicle movement and availability couldn’t be tracked effectively—resulting in delays, overlaps, or idle time.

Our Solutions

To address the complex operational requirements of emergency response teams, SCS Tech deployed IDA (Intelligent Debriefing with Analytics)—a centralized system built for clarity, speed, and continuous learning across the full lifecycle of an incident.

AI/ML-Based Incident Forecasting

Predictive analytics helps identify patterns, anticipate high-risk areas, and recommend preventive actions based on historical incident data.

GIS & GPS-Enabled Command Center

Live location tracking, route planning, and geospatial intelligence power smarter deployment of fleets and faster incident response.

Intelligent Debriefing & SOP Analysis

A single source of truth for incident review—offering time-synced playback, comparative SOP compliance analysis, and annotated timelines of critical actions.

Fleet & Emergency Asset Management

Real-time visibility into the availability, health, and positioning of all rescue fleets involved in emergency response.

App & Web-Based Complaint Redressal System

Enables quick citizen reporting of emergencies or incidents with seamless integration into the command workflow.

Unified Dashboard & Reporting Suite

Cumulative dashboards provide senior command with instant visibility into open incidents, resolved cases, SOP status, and resource utilization.

Key Scope of Work Done

Deployment of IDA Platform

with real-time analytics, SOP tracking, and AI/ML-based forecasting.

Integrated GIS & GPS Command Control

for live location tracking and operational coordination.

Web & App-Based Emergency Reporting

for instant alerts and automated incident logging.

Role-Based Dashboards & Reporting

for end-to-end visibility and faster decisions

Debriefing Tools

with time-synced playback, annotations, multilingual support, and social media integration.

Impact

Faster Incident Response: Unified control room visibility has cut down response delays and eliminated manual coordination bottlenecks.
SOP Compliance & Accountability: Digital audit trails and comparative analysis ensure every action is tracked and verified.
Data-Driven Readiness: AI forecasting enables proactive risk management and strategic planning across high-risk zones.
Smarter Resource Deployment: Real-time tracking ensures optimal use of rescue fleets and emergency response teams.