Accelerating Incident Resolution with AI-Powered Incident Management System

In today’s rapidly growing urban landscape, managing city operations, services, and emergencies in real time is mission-critical. Traditional systems can’t match the speed or complexity of modern urban challenges. To bridge this gap, an Integrated Command and Control Center (ICCC) was envisioned—a centralized platform that unifies data, enhances situational awareness, and enables faster, smarter decision-making for safer and more sustainable cities.

The business challenge

Disjointed Asset Monitoring

Operations across widespread renewable assets lacked centralized visibility, hampering coordination and efficiency.

Delayed Incident Response

Fragmented systems led to late detection of faults, security breaches, and weather-related risks—impacting uptime.

Inefficient Resource Deployment

Lack of real-time intelligence resulted in delayed field actions and poor utilization of personnel and assets.

No Unified Operational View

Departments operated in silos, limiting leadership’s ability to track KPIs, enforce SLAs, and respond proactively.

Lack of Predictive Insights

Existing systems provided data but lacked AI-driven analytics for forecasting, risk anticipation, and optimization.

Increasing Security Risks

The need to secure physical and digital infrastructure called for a robust, always-on command and control framework.

Our Solutions

SCS Tech successfully implemented a state-of-the-art Integrated Command and Control Center that connects, visualizes, and governs the digital ecosystem of the city. From traffic to water systems, drones to digital twins, smart poles to citizen apps—this platform powers 24x7 monitoring, predictive analytics, and stakeholder coordination.

3D Digital Twin Integration

A real-time, virtual replica of city infrastructure enables immersive visualization, urban modeling, and instant scenario analysis.

AI & IoT-Enabled Decision Intelligence

Sensor data from smart meters, surveillance, weather stations, and vehicle trackers flows into an AI layer that detects anomalies, prioritizes incidents, and recommends actions.

Autonomous Drone Surveillance

Drones integrated with GIS provide real-time aerial monitoring for high-traffic, high-risk, or emergency zones—empowering rapid assessment and dynamic response.

Unified Command & Control Software

A cloud-backed platform integrates all municipal services, feeds, alerts, and workflows into a centralized digital cockpit with live dashboards and mobile accessibility.

Smart Poles, LED Displays & Surveillance Systems

Edge AI cameras, LED information boards, and environmental sensors embedded across the city for public safety, awareness, and policy enforcement.

Debriefing & Intelligent Analytics

IDA modules provide post-event analysis, SOP benchmarking, and pattern recognition for continuous improvement in city operations.

Key Scope of Work Done

Integrated Cybersecurity Architecture

Deployment of SIEM, SOAR, and TIP systems within a high-availability, on-premise Security Operations Centre.

Multi-Network Threat Monitoring

Real-time log and packet inspection across 7 isolated, air-gapped networks for complete visibility.

Unified Threat Intelligence Engine

Centralized correlation engine with alert generation and threat scoring through a unified console.

Resilient Disaster Recovery Framework

Mirrored SOC architecture with built-in failover to ensure uninterrupted operations during outages.

Forensic-Ready Data Management

Comprehensive data normalization and enrichment for in-depth forensic analysis and compliance.

Continuous Security Operations

24x7 monitoring and incident management by expert analysts and a dedicated project management team.

Impact

Unified Urban Governance: One command center governs traffic, water, emergency response, infrastructure monitoring, and public engagement—seamlessly and in real time.
Data-Driven Decision Making: City planning, resource allocation, and disaster management are now backed by live data, historical analysis, and AI foresight.
Faster Response, Smarter Operations: 24/7 monitoring, real-time alerts, and autonomous surveillance minimize response time and maximize operational efficiency.
Citizen-Centric Smart Services: Mobile integration empowers citizens to engage, report, and stay informed—fostering transparency and trust.